Fresher job/ Call centre Training in Kochi

Fresher Job/ Call Centre (BPO) Training in Kochi

Get trained in the skills required for a new job in BPO’s across Kochi and Bangalore.

Find jobs as a Call Center Executive, Data Entry Operator, Front office Executive, Receptionist, etc…

BPO Job Training Course in Kochi

This training includes modules like Personality Development, Interview and Group Discussion Skills, English Communication Skills, Business Writing and Presentation Skills, Telephone Etiquette and Customer Handling Skills, Computer skills and MS Office training, Corporate culture and ethics, Cultures and practices in the USA, United Kingdom and Australia.

Course Details

  • 110 hours of training
  • Any 3 days a week – Mon to Fri (except Wednesday)
  • Time – 3:00PM – 5:00PM – 2-hour class
  • Course Duration2 Months
  • Venue – Angels School of knowledge, Edappally, Cochin
  • Recommended for Students in the final year of college

BPO Training – Course Curriculum

BPO/ Call Centre Training

  • New to the IT/ITES Industry
  • – Introduction to BPO Industry
  • – What is Service Level Agreement (SLA)

Personality Development 

  • – Individual SWOT (Strength, Weakness, Opportunities and Threat) Analysis
  • – Methods of Improving Body language
  • – How to Groom yourself in a corporate environment
  • – How to develop a pleasing Attitude
  • – Build a Tenacious Personality
  • – Techniques to remove fear and gain confidence

Interview Skills

  • – Anatomy of an Interview
  • – Effective Resumé or CV writing
  • – Build an impressive self-introduction
  • – Answering difficult interview questions 
  • – Do’s and don’ts in an interview
  • – Reasons for rejection 
  • – Mock Interview Sessions

Group Discussions

  • – Group Discussion
  • – Overcome challenges such as Lack of confidence and hesitation
  • – Active Listening Techniques
  • – Body Language Tips
  • – GD etiquette’s

Creative Reading & Writing Skills

  • – How to build a storyline
  • – Idea generation techniques
  • – Write effective Letters, articles, etc.
  • – How to Build a reading habit

Communication Skills

  • – Build oratory skills
  • – Communication Skills & Interpersonal Skills
  • – Verbal & non-verbal communication skills
  • – Active Listening Techniques
  • – Secrets of Effective Communication
  • – Mother tongue Influence (MTI) removal
  • – Accent training

Business English 

  • – Deliver precise content while speaking and writing
  • – Business jargon’s and vocabulary
  • – Drafting official letters, applications, requests, etc
  • – Business Presentations and proposals
  • – E-mail etiquette’s
  • – Telephone etiquette’s
  • – Corporate etiquette’s

Telephone Etiquette and Customer handling skills

  • – Greet and speak to customers without fear
  • – Take command of the call
  • – Get confirmations and sales on call
  • – Speak politely but with command

Computer Skills

  • – MS Word, Powerpoint, Excel training
  • – Email etiquette and Chat process training
  • – Introduction to Email Etiquettes
  • – Handling Queries or Sales over Chat
  • – Internet and Social Media training

Cross Cultural Trainings

  • – A Perspective on the global village
  • – Know the people, Cultures and practices in The USA, United Kingdom, Australia, New Zealand.
  • – Work ethics outside India